Supervision in the Hospitality Industry 9th Edition Walker ISBN: 9781119705505 TEST BANK

Supervision in the Hospitality Industry 9th Edition Walker ISBN: 9781119705505 TEST BANK

Test Bank for Supervision in the Hospitality Industry, 9th Edition, John R. Walker, ISBN: 1119705509, ISBN: 9781119705505

Table of Contents

Chapter 1 The Supervisor as Manager 1
Chapter 2 The Supervisor as Leader 29
Chapter 3 Planning, Organizing, and Goal Setting 51
Chapter 4 Communicating Effectively 79
Chapter 5 Equal Opportunity Laws and Diversity 107

Chapter 6 Recruitment, Selection, and Orientation 127
Chapter 7 Performance Effectiveness 163
Chapter 8 Motivation 197
Chapter 9 Supervising Teams, Team Building, and Coaching 227
Chapter 10 Employee Training and Development 251

Chapter 11 Conflict Management, Resolution, and Prevention 277
Chapter 12 Discipline 291
Chapter 13 Decision Making and Control 323
Chapter 14 Delegating 345